Refund Policy
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Returns
Our policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it and not on sale. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygienic property, hazardous materials or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Some health and personal care items
To complete your return, we need a receipt or proof of purchase. There are some situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item that is not in its original condition, is damaged or missing parts for reasons that are not due to our mistake
Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also inform you if your refund is approved or rejected.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or initial payment method within a specified period of time.
Late or missing refund
If you have not yet received a refund, check your bank account first. Then contact your credit card company, it may take some time before your refund is officially published. Then contact your bank. There is often a short processing time before a refund is mailed.
If you have done all this and still have not received your refund, please contact us at support@hair-lisy.com
Refund of items
Only items at regular prices can be refunded. Unfortunately, items on sale cannot be refunded.
Exchange
We only replace defective or damaged items. If you need to exchange it for the same item, send us an email to support@hair-lisy.com
If the item was not marked as a gift at the time of purchase, or if the order was shipped to a donor later, we will send a refund to the donor of the gift and the donor will inquire about your return.
Shipping & Returns
To return your product, you must return it to the sender.
You will be responsible for paying your own shipping costs for the return of your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over 75, you should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
